1.When I got this machine,but I did not know how to use it,What should I do?
We will send video and english version manual along with the machine,If you still have some doubts,our technician can help you by email, skype, whatsapp, telphone or remote help, and even send our engineers oversea to help you. Anyway, whole life technique support.
2.If some problems happened to this machine during warranty period,what should I do?
We will supply free parts in machine warranty period if machine have some problem, While we also supply free after-service,so any doubts, just let us know, we will give you solutions.
3.Could You Ship The Machine To Our Address?
how to ship the machine, by sea, by land or even by internation express are considered, we will give you the best choice according
to your adress and model, even budget.
4.Do you have after sales support?
Yes, we are happy to give advice and we also have skilled technicians available across the world .We need your machines running in order to keep your business running.
5.How can i do if the machine goes wrong?
If confronted with such problems,online service is offered,you could contact our sales . Also, we offer engineer delivery service. Please contact us asap and don’t try fix the machine by yourself or
someone else . We will response within 12 hours as quick as we can to solve it for you.
6.How long is the delivery time?
For standard machines, it will be 7-10 days; For non-standard machines and customized machines according to clients7 specific requirements, it will be 15 to 30 days.
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